Frequently Asked Questions

Everything you need to know about your new favorite pieces.

What materials are used in Rat Betty jewelry?

All our pieces are handcrafted using ethically sourced sterling silver and high-quality gold plating. We prioritize durability and skin-friendly metals to ensure your jewelry lasts a lifetime.

How long will it take for my order to ship?

Standard orders are typically processed within 2-4 business days. For handmade-to-order items, please allow up to 10 business days before shipping notification.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.

What is your return policy?

We offer a 14-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive faulty.

How do I find my ring size?

We provide a comprehensive size guide on each product page. If you are between sizes, we recommend sizing up for a more comfortable fit, or visiting a local jeweler for a professional measurement.

Can I track my package?

Absolutely. Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.